Terms & Conditions

Last Updated: January 2026

Welcome to mariemichaux.com (“Website”), operated by Marie Michaux (“we,” “us,” or “our”). By using this Website or hiring us for services, you agree to the terms below. If you don’t agree, don’t use the Website or services.

These Terms exist to protect both sides and set clear expectations.

1. What We Do

We provide professional services including, but not limited to:

  • Digital Business Management

  • Virtual Assistant services

  • Operations, systems, and workflow setup

  • Automation, dashboards, and reporting

  • Consulting and strategy

  • Administrative and backend business support

  • Digital products, templates, or guides (if applicable)

Exact services, timelines, and responsibilities are defined in your proposal, agreement, or onboarding document.

2. Retainer Services (Ongoing Monthly Work)

How Retainers Work

  • Retainers are billed monthly in advance

  • A retainer reserves a set amount of time and capacity for you

  • Unused hours do not roll over unless explicitly stated

  • Work is limited to the agreed scope

Important Reality Check

A retainer is not unlimited access. It is structured support within defined boundaries. Requests outside scope require approval and may incur additional fees.

Cancellation

  • Retainers require written notice (typically 14 or 30 days, as stated in your agreement)

  • Once a billing cycle begins, that month is non-refundable

  • Services stop at the end of the paid period

3. One-Off Projects (Single Deliverables)

How Projects Work

  • Full payment (or a deposit) is required before work begins

  • Scope, deliverables, and timelines are fixed upfront

  • Revisions are limited to what’s outlined in your proposal

Changes to Scope

Requests outside the original agreement are considered new work and may require a new agreement or additional fees.

Refunds

  • Once work begins, payments are non-refundable

  • If a project is canceled mid-way, the client is responsible for work completed to date

4. No Guarantees

We provide expertise, execution, and strategic support—not guarantees.

We do not guarantee:

  • Revenue increases

  • Leads, conversions, or sales

  • Platform growth

  • Specific business outcomes

Results depend on factors outside our control, including the client’s business model, responsiveness, and decisions.

5. Client Responsibilities

Clients agree to:

  • Provide accurate and timely information

  • Grant access to required tools and platforms

  • Respond within a reasonable timeframe

  • Review and approve work promptly

Delays caused by missing information or approvals are not our responsibility.

6. Payments & Late Fees

  • All fees are defined in the client’s agreement

  • Invoices must be paid on time

  • Late payments may result in immediate pause of services

  • Continued non-payment may result in termination

Time is reserved for paying clients only.

7. Termination

Client Termination

Clients may end services according to the notice period in their agreement. All outstanding invoices must be paid.

Provider Termination

We reserve the right to terminate services if a client:

  • Fails to pay

  • Requests illegal or unethical actions

  • Acts abusively or unprofessionally

  • Repeatedly exceeds scope

8. Intellectual Property

Client Ownership

Once paid in full, clients own the final deliverables created specifically for them.

Provider Ownership

We retain ownership of:

  • Templates

  • Frameworks

  • Systems

  • SOPs

  • Automation logic

  • Internal processes

These may be used for the client’s internal business purposes only and may not be resold or redistributed.

Non-confidential work may be showcased in a portfolio unless otherwise agreed.

9. Confidentiality

Client information is treated as confidential. Clients are responsible for securing their own accounts, credentials, and data.

10. Third-Party Tools

We may work within or recommend third-party tools (e.g., Notion, Zapier, Google Workspace, CRMs, AI tools). We are not responsible for their performance, outages, pricing changes, or limitations.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential damages

  • Total liability is limited to the amount paid in the 30 days prior to any claim

Services are provided “as is.”

12. Website Use

You agree not to:

  • Copy, scrape, or redistribute Website content

  • Use the Website unlawfully

  • Attempt to disrupt or compromise the site

All Website content belongs to Marie Michaux unless stated otherwise.

13. Governing Law

These Terms are governed by the laws of the United States and the state in which the business operates, without regard to conflict of law principles.

14. Updates to These Terms

We may update these Terms at any time. Continued use of the Website or services constitutes acceptance of the revised Terms.

15. Contact

Questions regarding these Terms may be directed to:

Marie Michaux

📧 hello@mariemichaux.com

🌐 https://mariemichaux.com